Mini-Rant

Is it just me, or is the whole voice-automated menu stuff incredibly annoying? I've had to call American Airlines a few times the last few days now, and honestly, I would much rather have a menu that says things like "Press 1 for this." Instead I keep having it tell me "say this for this" and then tell me "I'm sorry I didn't understand" so I'm getting annoyed and yelling at the phone before I even talk to the actual representatives. Also, at one point it told me to say my last name - seriously, unless your name is something like Smith or Johnson, what are the chances that machine is ever going to understand your pronunciation?